Payment
1. How do i pay for my order?
You can pay through your credit cards VISA / MASTER via our PayPal Account. If you don't have any paypal account, you can click on "I DONT HAVE PAYPAL ACCOUNT" from Paypal page and filled your credit card information to process the payment without create a Paypal account.

- International Customers: Please take note the cost of purchases will be subjected to the Custom and Excise Duties of your country and also the exchange rate charged by your credit card provider.
- Please ensure that your card is valid for the period. Should your payment be declined, please contact your credit card provider immediately. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to or does not for any reason authorize payment then we will not be able to accept your order.

If you opt to pay through Paypal, you will automatically be directed to PAYPAL's Account, as soon as your transaction is completed, you will be redirected back to Dodomons page again. All Paypal transaction costs will be borne by Dodomons.

Malaysian & Singapore Customers can opt for payment by on-line banking or via ATM Transfer. You just choose "Bank Deposit - CIMB", we will email you the bank information after you have complete place the order. Once you have bank in the payment, please scan the transaction slip and send email to chitchat@dodomons.com.


2. What currency do you accept?
We accept the currencies as stated below. Click the top right hand corner of the page to choose your preferred currency. Prices of goods will be displayed in that currency:

- MYR Malaysian ringgit
- SGD Singapore dollar
- USD US dollar

All transactions are made in Malaysian Ringgit (MYR). The currency shown on the website is an approximate amount for easy browsing only. The conversion rate is depends on the bank of your credit card used or paypal.


 


Ordering
1. How do I make a purchase?
Shopping at Dodomons is easy. Once you have found an item, select your prefer pack or quantity and click on the 'ADD TO CART’ button next to each item. You can then continue shopping or go to the basket in the top right hand corner to complete your order. You can either register or purchase as guest with us before your order can be processed. At checkout, you can review and amend your order details on the BASKET menu.

2. Can I order by telephone or fax?
Due to security reasons, Dodomons online store does not offer a telephone/fax ordering system.

3. How do I know if an item is in stock?
Most items shown are in stock, if an item you have ordered is unavailable when we come to pick and dispatch it, you will be contacted by our customer service team by email. You will not be charged for that item. If a product show out of stock, you will not able to add to cart. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

4. Do I need an account to place an order online?
Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number. However, you may still checkout as a guest. Do note that you’re unable to find your tracking number and order details at our store without registering as a member with us. You can still find the above information in your mailbox though.

5. How do I create an account?
Click here to register by filling in your details and following the instructions.

6. I forgot my password or my password does not work?
Click ‘Forget Password’ and key in your email to reset your password

7. How will I know if you have received my order?
After you place your order, you will receive an order confirmation notice by email.

8. When i check-out, certain item(s) in my shopping bag have been classified as "Sold Out". Why?
Final confirmation of item(s) purchased is when a customer place order at summary order page. It is possible that certain item(s) could be classified as "SOLD OUT" because they were purchased earlier by other customer(s).

9. What is a promotion Code?
Promotional code is a discount voucher which we sometimes send to our regular customers registered with us. By redeeming the coupons, customers will be entitled to certain percentage discounts on items purchased or on selected item(s).

10. I have collected some promotion code(s), how do i use them?
Enter your voucher code at the order summary page before placing your order. Discounts entitled to you will be deducted automatically from your overall purchase at the final order summary page.

11. I forgot to use my promotional codes or coupons after placing my order; can i amend my purchase order?
After you have placed your order, you will not be able to redeem your voucher. Please keep the promotional codes/coupons for next purchase.

12. Do you offer same day delivery in Malaysia?
No. Currently we still work up on it. Please be patient.

13. Can I add items to an existing order?
It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.

14. What happens if I notice that my personal details are incorrect after I have completed the ordering process?
If you realize your personal details are incorrect once you have completed the ordering process please email our customer service team at chitchat@dodomons.com, ensuring you include your order number. We can not guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.


Delivery/Shipping
1. Where can i find my tracking number?
If you checked out as a guest, you may find your tracking number in your mailbox. Do check out your spam box or “Promotion” folder for gmail accounts.
If you checked out as a member, you may find your tracking number in your order history. Simply log in into your account and refer to the order that you would like to track.

2. How soon will I receive my order?
Dodomons aims to deliver within the time agreed upon at purchase. For those residing in Malaysia, it will take approximately 2 - 3 working days and for Singapore residing, it will take approximately 5 - 7 working days. Should there be anything that is unforeseen, it may take about 10 - 20 working days. Tracking number will be sent the next working day we shipped out the parcel. For oversea, the delivery might take 15 - 30 working days.

3. Can I change my shipping address once my order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

4. Will I have to sign for my order?
We do require proof of delivery for all order and we are unable to authorize packages to be delivered without a signature.

5. What happens if I am out when you deliver?
If you or the intended recipient is not in when Kangaroo Worldwide Express (For Malaysian only) attempt to deliver, they will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to pick up the item or rearrange delivery. Please note if you rearrange to deliver to another address, this may incur an additional charge that is out of our control.

6. Can you deliver to a different address than my billing address?
Yes. Please enter the address along with your full name upon checkout.


Returns & Exchanges
1. How do I receive a refund and will I be refunded for the full value of my order?
Unsuitable items may be refunded or exchanged within 30 days of our dispatch date (7 days for sale items). Before you return something you must notify us within 48 hours of receiving an item and obtain a RAN (Return Authorization Reference number). Sale items must be returned within seven days and different terms apply to accessories item. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. In addition all items must be returned with our special Dodomons tags and packaging. To view our full Terms and Conditions on returning items, please visit the terms and conditions page.

2. When will I receive a refund for the returned items?
Refunds are process on the day they are received and take 3-5 days to show in your account. This is of course subject to the refunds policy. Please note that shipping costs will not be refunded. All incurred duties and taxes will need to be claimed back through Kangaroo Worldwide Express, when returning your items back to Dodomons Website. Dodomons Website is not responsible for the refund of international customs duties and sales taxes.

3. Can I return an item to the stores?
No, items cannot be returned directly to the store. They must be posted back to:

Dodomons Solution
49, Lorong Cassia Tengah 28,
Bandar Cassia,
14100 Simpang Ampat.
Penang Malaysia.

4. What do I do if I have received the wrong item or my item is faulty?
In the unlikely event that you have received the incorrect item or a faulty item, you should immediately contact customer service via email at chitchat@dodomons.com, we will respond within 48hrs, Monday to Friday 10am – 6pm (excluding Public Holidays).



Your Protection
1. Is it safe to use my credit card online at Dodomons website?
We strive to ensure that every credit card transaction occurs within a secure environment. Paypal payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secured.

2. Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will Browns share, rent or sell your personal information without your consent. For further details please read the Dodomons privacy policy.

 

 

General Questions
1. How do I contact customer care?
This page should provide the answers to our frequently asked questions. Please check if your questions are answered here.

All e-mail messages are treated as priority. We will reply to your inquiry within one business day. You are also welcome to contact us by telephone or WhatsApp on 6012-499 6801. We are open 10.00am to 6.00pm (GMT). There is also an answer phone at all other times. For the quickest response we recommend you contacting us by email on chitchat@dodomons.com

2. How do I find a product?
If you know exactly what you are looking for, you will be given the option to search the shop by product category. Throughout the site there is also a 'Search' function, which can be used to look for certain products using key words.

3. How do I change currency on the website?
To change currency, simply click on the 'currency' link on the top of the website and select your prefer currency.

4. How do I unsubscribe from the Dodomons newsletter?
Please use the link at the bottom of any newsletter from Dodomons.

5. I need to change my address or other details what do I have to do?
Please log in to your account to change your personal details.

6. How do I subscribe to the Dodomons newsletters?
Please key in your mailing address at the bottom of the website and subscribe to us.

7. Are you looking for investors?
Yes, if you're interested in investing, please contact us at chitchat@dodomons.com.

8. Do you bulk order?
Yes. Our min bulk order is 1 box with (10 x Dodomons Challenge pack). If you're interested, please contact us at chitchat@dodomons.com.